What are the Kickapoo Valley Ranch's policies?

 

  •  All cabin rates are effective September 1st, 2020 and may be subject to change without prior notice. 

 

  •  Cabin rates are based on double occupancy with a fee of $20.00 for each additional child & $25.00 for each additional adult (limited to two in all cabins except the Albertella Homestead) and include all the in-cabin amenities.

    • The Albertella will sleep six guests if there are children included OR is limited to four guests, if just adults.

    • A "guest" is considered to be anyone over the age of 12 months when it comes to pricing. However, cabin capacities do include infants.

    • When allowed, a single night stay has a fee of $50.00 over the price of the cabin's normal base rate.

 

  •  Cabin rentals are limited to adults over the age of twenty-one (21.)

    • Guests under the age of twenty-one are welcomed only if accompanied in the same cabin by a parent or legal guardian.

 

  • Reservations are confirmed with the receipt of a cash, check or credit card deposit equal to one night or 50% of guest’s stay (whichever is greater.)

    • Deposits not received or credit cards that cannot be processed within 48 hours may result in a reservation being "cancelled" without notice.

    • ALL reservations require a credit card to be on file, even if paying by cash, check or gift certificate.

    • Final balances being paid by cash or check is always appreciated.

    • Contact Cowboy Joe for additional details or questions. 

 

  • A refund of a reservation's deposit will be offered if a cancellation notice is received fifteen calendar days prior to guest’s arrival date. Normally, a refund is processed within 7 to 10 business days. Refunds over $500.00 may take an additional 10 to 14 business days. Timeframes for a refund over $750.00 will be discussed and agreed upon at the time of verbal cancellation.

    • All cancellations will incur a processing fee. The fee is $25.00 or 7.5% of the amount being refunded, whichever is more. That processing fee amount is also taxed at 5.5% of the fee.

    • Deposits for group bookings of four or more cabins will not be refunded under any circumstances. Contact Cowboy Joe at 608-625-6222 to discuss. A group booking is a guest booking four or more cabins for the same dates/timeframe OR multiple (4 or more) reservations for themselves over multiple dates done at one time.

    • Cancellations made between fourteen & eight days of your arrival will be offered a one-time rebooking, OR we can hold your deposit for you for a date yet to be determined. Otherwise deposits can be forfeited, if guest chooses.

    • Under normal circumstances, cancellations within seven days & 32 hours of your arrival will forfeit guest’s deposit.

    • Under normal circumstances, cancellations of a rebooked stay will also forfeit guest’s deposit.
       

  •  Between fourteen & eight days of your arrival, a 50% fee of the regular nightly rate will be assessed to all early departure days or shortened days (not promotional pricing but the regular posted current nightly rate.)
     

  • Between seven days and 32 hours of your arrival, bookings cannot be shortened.
     

  •  A "no show" is considered to be any guest that simply never shows up for their reservation OR a guest that attempt to cancel a reservation within 32 hours of our normal check-in. A "no show" is responsible for 100% of the cost of their full reservation. Also, within 32 hours of arrival, a guest is 100% financially responsible for any nights a guest requests to "check out early."

 

  •   Check-in is limited to between 4pm and 7pm; check-out is by 11am.

    • Early arrival deviations from these time frames will be considered but not guaranteed.

    • First-time guests are "all but required" to arrive during standard check-in time frame. Why you may ask?  See here for more information...

    • Repeat guests may be afforded some additional latitude regarding check-in time.

    • Please remember, we are a small boutique facility without extra staff so we need to be informed if a delay in your arrival will occur.

    • "LATE" arrivals of 9, 10, 11pm are not an option. Please plan accordingly. If you've never been here before & arrive that late you will not be able to stay the night even though you will still be responsible for your entire stay. Emergencies are the only exception. Call to discuss.

 

  •   All cabins are 100% smoke-free.

    • Responsible smoking is permitted on porches.

    • Ashtrays are provided in cabinet above microwave.

 

  •   Please, absolutely no candles or open flames in or around the cabins.
     

  •   Please, do not bring grills with open flames. Electric grills are provided.

 

  •   All cabins have a TV monitor & DVD player if guests choose to bring their own movies.

    • There is no TV reception.

    • Some TVs are flatscreens with HDMI ports, etc. Some are not. (Call for details.)

    • We also offer a nice sized library of DVDs that guests can borrow during their stay.

 

  •   For the safety & security of you, the staff & other guests, absolutely NO UNREGISTERED GUESTS will be allowed on the property. Our guests (you) cannot have guests of any kind unless you speak to management before they arrive.

    • Anything but 100% compliance could result in you being asked to leave without refund.

 

  •   Please make every effort to keep your vehicular speed at 15 miles per hour while on driveways & in parking areas. One never knows who or what might be right around the bend or when you might come up to a speed bump.

 

  •   We are a quiet, country “Sanctuary” getaway.

    • If here with a family or group, please, limit outdoor time. Remember, there is no swimming pool, no playground, and no place to go outside on the property and "kick a ball." Outdoor activities on the property are not an option.

    • Please keep voices down when outside & on porches.

    • No music outside.

    • We are a 100% "no drone zone." Absolutely no drone use while on our property.
      If you are out on The Reserve with one, please, do not fly it over this property.
      Don't be surprised if we "remove it from the sky by any means necessary."

    • And please, when outside of your cabin or car, keep cell use to a minimum. 

Call us now to book:

608-625-6222

Need a little more convincing that The Kickapoo Valley Ranch Guest Cabins are the perfect getaway for you? Start with the fact that this award goes to only the best of the best in the World! The top 10%!!! Then, click on the logo to see our guest reviews on TripAdvisor.

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